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General Terms
1.General Terms
These General Terms and travel regulations are a component part of the Agreement, in other words the voucher or reservation confirmation, between Touris Agency Katurbo d.o.o., Palit 491,51280  (hereinafter: the Agency) and the travel contractor (hereinafter: the Traveller). All the information and terms in the program and these General Terms are binding for both, the Agency and the Traveller unless otherwise determined by the Agreement. 
 

2.Offers
The Agency ensures services according to the information published and valid at the time of the reservation confirmation, and according to the description and travel period in accordance with confirmed reservations except in circumstances beyond our control; illness of the service provider or his/her immediate family; outstanding circumstances which cannot be foreseen nor eliminated such as natural catastrophes (earthquakes, floods, fires, droughts); wars, strike, terrorist actions and limitations issued by the government (mobilisation, country exit ban). 
 

3.Reservations and payment
Inquires and accommodation reservations can be made via e-mail, in writing way or in person at any of the Agency's branch offices as well as at the offices of our partner travel agencies.The Traveller is obligated to provide any information required for the reservation process. A deposit is required and shoul be payed in 7 days from reservation confirmation, while the balance payment must be made as it´s agreed with the Agency. Costs of money transfer or costs caused by paying services should be settled from Traveller.
  

4.Sojourn tax
According to the Law on sojourn tax of the Republic of Croatia, the Traveller is obligated to pay the sojourn tax along with his/her accommodation payment.


5.Rates
The price of the service includes the basic service as described in the price list for the reserved accommodation unit. Special or extra services are those services which are not included in the base price of the accommodation , and as such are to be paid by the Traveller along with the reservation amount or at the spot, as indicated in our offer. Special and extra services/requests must be requested or announced during the reservation process.

The service rates are stated in Euros, i.e. in Kunas for Croatian passengers. The Agency reserves the right to change the published rates. Travellers who have paid the deposit for a certain reservation are guaranteed by the Agency the accommodation rate listed on the calculation based on which the deposit payment was made. Should rate changes occur prior to the deposit being paid, the Agency is obligated to inform the Traveller of these changes.
The rates listed in our offers and programs are formed according to agreement made with our contractors and do not necessarily match the rates stated on the spot at the accommodation unit in which the Traveller resides. Possible differences in rates cannot be subject to complaint.

Should the number of people arriving to the reserved accommodation unit exceed the number indicated on the travel documents (voucher), the service provider has the right to withhold service to unannounced travellers or accommodate all travellers provided that additional payment for the unannounced travellers is made on the spot. 
  

6.Obligations of the Agency
The Agency's obligation is providing services as well as selecting the service provider while taking into consideration the rights and interests of travellers in accordance with the traditions of the tourism industry. The Agency will fulfil all the abovementioned obligations as described, except in circumstances beyond its control (Article 2) in which the Agency will proceed as stated in Article 14. 
 

7.Obligations of the Traveler
The Traveler is obligated to:
have valid travel documentation respect and abide by all customs and foreign exchange regulations of the destination country respect and abide by all customs ,laws and other regulations of the Republic of Croatia as well as other countries through which he/she passes through or resides in. In the event the Traveller is unable to continue the trip as a result of being in direct violation of these regulations, the Traveller is responsible for all related expenses abide by house rules of the accommodation units as well as cooperate with the service providers in a well-intentioned manner upon arriving at the destination, present the agency or service provider with the document proving the paid service (voucher received via e-mail)
The Traveller is obigated to compensate the service provider on the spot for any potential damages caused by his/her own negligence. 
 

8.Payment dynamics for private accommodation and hotels deposit payment after confirmed inquiry in 7 days from final confirmation and the rest of the amount 2nd day after arrival in agency or as agreed with agencyfull amount for reserved services after confirmed inquiry in 7 days or as agreed with agency 

9.The Traveler's right to changes and cancellations In the event the Traveller wishes to change or cancel a reservation made according to his/her request, he/she must do so in writing (via e-mail, mail or fax). Changes constitute a change in the number of people or the names of the travellers, the date of the arrival and/or end date of the service. Reservation change, provided that additional expenses can be avoided, will be performed without any extra charge. If a reservation change is not possible and the Traveller cancels the confirmed reservation, the cancellation terms stated below apply.
Change of accommodation unit and all other changes made within 30 days before the beginning of the reservation as well as during the reservation will be considered a cancellation.
for a reservation cancelled up to 30 days prior to the beginning date of the service 30% of the paid amount and a minimum of 15 Euro if the total amount of the reservation is under 50 Euro will be charged for a reservation cancelled in period under 30 days prior to the beginning date of the service Agency keeps the right to keep the deposit
For every cancelled reservation the Agency charges a fee of 25 Euro for handling expenses. In the event the total amount of the reservation is under 50 Euro, the Agency charges a fee of 10 Euro for handling expenses.


In the event the Traveller does not arrive to the accommodation by midnight on the beginning date of the service, without contacting the Agency or the service provider, the reservation will be cancelled and the corresponding cancellation fees will be charged according to the abovementioned terms.
Should the actual costs of the cancellation exceed the above listed fees, the Agency reserves the right to charge the actual costs.

The Agency is not obligated nor responsible for reimbursing the Traveller for the cost of his/her travel documents, visas and money transfers  related to the reservations cancelled by the Traveller.
 

10.The Agency's right to changes and cancellations
The Agency reserves the right to make changes of reservations in the event of circumstances which cannot be predicted, avoided or eliminated (see Article 2). If the replacement accommodation is only possible in a higher-category, the Agency reserves the right to charge the Traveller for the difference in agreement with the Traveller. In the event a replacement accommodation unit cannot be arranged, the Agency reserves the right to cancel the reservation with first notifying the Traveller no later than 7 days prior to the beginning of the service and guarantees a full refund of the paid amount. If the Agency cancels a reservation, the Traveller is not entitled to any compensation from the Agency and the Agency is only obligated to refund the amount paid to the Agency's account.


11.Handling complaints
Every Traveller is allowed to complaint directly to Agency or service provider,if the paid services were not provided or he is not satisfy with something related with accommodation on the day of arrival. Each complaint made after using a service will not be considered from the Agency.

The Agency cannot be held responsible for climate conditions, cleanliness, and the temperature of the sea, nor for other similar situations and events which can result in the dissatisfaction of travellers and are not a direct result of the accommodation unit (for example bad weather, improperly maintained beaches, crowds, lost or stolen property and the like).


12.Personal information security
The Traveller provides personal information of his/her own free will. Personal information is required for processing requested services. The same information shall be used for inter-communication or for promotional offers of the Agency.

13.Note
Putting down a deposit, in other words, payment in full signifies that the Traveller fully comprehends and accepts the aforementioned terms.


14.Court jurisdiction
The Traveller and the Agency will aim to settle possible law suits in the application of this Agreement and if an agreement cannot be reached the issue will become subject to the decision of the Rijeka Court jurisdiction, under the authority of the laws of the Republic of Croatia.